SEN Australia Privacy Policy

Effective Date: 01/07/2023

This Privacy Policy outlines the practices of SEN Australia (referred to as “we,” “us,” or “our”) regarding the collection, use, and disclosure of personal information when you visit our website https://senaustralia.com.au/ (referred to as the “Website”) and engage with our services. Protecting your privacy and ensuring the security of your personal information is of utmost importance to us. By accessing or using our Website, you acknowledge and agree to the terms described in this Privacy Policy.

Information We Collect

We may collect personal information from you when you voluntarily provide it to us through various means, including but not limited to:

• Contact Information: When you fill out our online contact form or communicate with us via email or telephone, we may collect your name, email address, phone number, and any other information you provide to us.
• Service Information: If you engage our services, we may collect information related to the services you request or the projects we work on for you. This may include details about your electrical systems, property addresses, and any other information necessary to provide the requested services.
• Website Usage Information: We automatically collect certain information about your visit to our Website, including your IP address, browser type, device information, operating system, referring URLs, pages visited, and the dates and times of your interactions with the Website.

Use of Personal Information

We use the personal information we collect for the following purposes:

• Providing Services: We may use your personal information to deliver the requested services, fulfill our contractual obligations, and communicate with you regarding project updates or any inquiries you make.
• Website Improvement: We may analyze the information collected from your use of our Website to improve its functionality, enhance user experience, and optimize content based on user preferences.
• Communication: We may use your contact information to respond to your inquiries, provide information about our services, and send you relevant updates, newsletters, or marketing communications if you have opted to receive them. You have the option to unsubscribe from such communications at any time.
• Legal Compliance: We may use and disclose your personal information as required by applicable laws, regulations, or legal processes.

Sharing of Personal Information

We may share your personal information in the following circumstances:

• Service Providers: We may disclose your personal information to trusted third-party service providers who assist us in delivering our services or maintaining the functionality of our Website. These providers are contractually obligated to handle your personal information securely and only for the purposes specified by us.
• Legal Compliance and Protection: We may share personal information if required by law or in good faith belief that such disclosure is necessary to protect our rights, comply with a legal obligation, investigate potential violations, or prevent any harm to our property, users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or successor-in-interest, subject to the applicable privacy laws and regulations.

Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

• Access and Correction: You may request access to the personal information we hold about you or request corrections if any information is inaccurate or incomplete.
• Opt-Out: If you no longer wish to receive marketing communications from us, you can unsubscribe by following the instructions provided in the communication or contacting us directly.
• Cookies: Our Website may use cookies or similar technologies to enhance your browsing experience. You can adjust your browser settings to reject cookies or notify you when a cookie is being sent. However, please note that some features of the Website may not function properly without cookies.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us to request deletion of the information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

SEN Australia
13 Swan Ave
Westmeadows VIC 3049
Australia
Email: info@sen-australia.com
Phone: 0431 715 492

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Please note that this Privacy Policy is provided for informational purposes only and should not be considered as legal advice. We recommend consulting with legal professionals to ensure compliance with applicable privacy laws and regulations.